Canadian Museum of Immigration at Pier 21 Job Board
Facility Rentals Operations Assistant - Welcome Home to Canada
Description
The Canadian Museum of Immigration at Pier 21 continues its tradition of welcoming newcomers to Canada.
The Welcome Home to Canada (WHTC) program is a six month employability program for new immigrants to Canada. If you are an unemployed or underemployed immigrant and facing barriers to meaningful employment this program may be an option for you.
We currently have an opening for a Facility Rentals Operations Assistant as part of the 2025 Welcome Home to Canada program.
Job Title: Facility Rentals Operations Assistant
Duration: 6 months from April to October 2025
Wages: $17.75 per hour
Reports to: Facility Rentals Manager
Hours: 37.5 hours a week with two (2) paid rest periods of 15 minutes and one 30 minute unpaid lunch break each day. As the Museum operates 7 days a week, the workweek includes Saturdays and/or Sundays and irregular hours (evenings, weekends)
Program eligibility
You must be either a permanent resident of Canada, Canadian citizen born outside of Canada (this means you have immigrated to Canada and have become a Canadian citizen) or a protected person as defined in Section 95 of the Immigration and Refugee Protection Act who is legally entitled to work in Canada and Nova Scotia
AND
You are unemployed or underemployed and facing barriers to employment such as lack of previous Canadian work experience, foreign credentials, language barriers or lack of professional networks.
Position Summary
The purpose of this position is to assist the Facility Rentals department in the administration and operational flow in and out of the facility for those who have rented the Museum for events (meetings, weddings, and banquet/reception). This position is also responsible for maintaining inventory of facility rentals equipment, shipping and receiving of client deliveries and as primary liaison for facility rentals suppliers’ onsite.
Responsibilities
- Ensures facility set-up requirements as outlined in event order are confirmed and fulfilled and troubleshoots last minute client changes and requests
- Ensures cleanliness & reset of event spaces between events ensuring pristine condition for incoming events Executes onsite events as Museum’s primary liaison with suppliers
- Ensures suppliers have access to delivery dock and service elevator for load in/out
- Set up and 'take down' of all needed in house audio-visual equipment and banquet furniture when an outside contractor has not been hired
- Communicate security and cleaning needs to Facility Management’s department for booking
- Pre-set house lights and stage lights and make adjustments as requested
- Adjust and operate audio & visual sources
- Receive all client deliveries and ensure they are stored safely according to event date
- Retrieve deliveries from storage and place in event space for clients arrival
- Maintain inventory of facility rentals equipment and report any missing or non functioning equipment to Facility Rentals Manager
- Lift and move furniture within the facility for events
- Assists with other event, administration and museum duties as required
- Interact in a professional and respectful manner with staff, suppliers and clients as required
Skills Required
- Comfortable interacting with a wide variety of people: Suppliers, Landlord, Clients, Museum Partners, Museum staff and the public
- Proven ability in the customer service industry with an eye for detail and an ability to make decisions and act in the best interests of all parties
- Ability to work independently and with flexibility in a fast paced, team-oriented environment
- Excellent organizational skills
- Good command of the English language: spoken, comprehension, written
- High School Diploma
- Experience in shipping/receiving, inventory control and/or audio visual a definite asset
- Ability to communicate in French is a definite asset
Competencies
- Customer Focus - knowledge and ability to provide high levels of service to both internal staff and external customers, leading to high customer satisfaction and established relationships.
- Communication - knowledge of various communication methods, and the ability to present and receive information in the most appropriate and effective matter.
- Problem Solving - knowledge of problem-solving and decision-making techniques, and the ability to generate solutions to problems, then decide on a course of action.
- Adaptability - knowledge and ability to effectively manage ones’ own behavior and positively influence the actions of others during times of change, stress or uncertainty.
- Integrity and Trust - ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers.
Working Conditions & Physical Demands
- Irregular hours (early mornings, evenings, weekends)
- Ability to physically perform the essential functions of the job; standing on feet, bend, stoop, reach, lifting (up to 50lbs), work safely from a ladder
- Able to communicate effectively in English
- Able to work independently and accept direction
- Ability to work a flexible schedule
- Occasional shift changes based on event activity
For further information on the Welcome Home to Canada Program please visit https://pier21.ca/about/welcome-home-to-canada.